We take care of our customers!

It's not just in your best interest that we make our technical support better than any other support in the broadcast industry. It's in our best interest too...because your advocacy to other potential TuneTracker System™ users helps us grow! So count on us to do absolutely everything we can to make your TuneTracker™ experience, and your radio station, terrific.

Put us to the test, and discover we're not only willing, but eager to help!

      
    "I have NEVER found a company that supported their product as well as you do and I have been in this business for many years."

    David Smith
    www.madtiger.org


    Pre-sales questions and assistance...

    If you shudder at the thought of a sales pitch, you can relax about calling us. At TuneTracker Systems, we're more interested in hearing about your operation and your needs than in pushing products at you. We'll go over your situation with you, find out what you hope to accomplish, and give you honest answers about our products' abilities to meet your needs.

    Call us today...and ask away!   1-920-273-0543


    E-mail support

    Write to us for free, courteous 24/7 e-mail support. We will do all we can to assist you via e-mail. If your needs are complicated and/or require a significant amount of "back-and-forth" communication, we will recommend you use our telephone support, to solve your questions and issues in a less time-consuming way.


    Quick Tips

    Each week, we send out a TuneTracker QuickTip to all our users. The archive of all previous QuickTip articles is here online. If you are not presently receiving QuickTips, and would like to, please e-mail us.


    Chatroom support...

    TuneTracker chatroom support features a special high-powered free chat client (Windows and BeOS versions available) that lets you chat with other TuneTracker users as well as our support personnel when available. It includes file-sharing capability which our support staff can use to update you with the latest versions of files and utilities, and to help diagnose any issues that might arise.


       Forum support

    A large number of your fellow users are signed up for our TuneTracker™ e-mail list forum, which is an excellent free resource. Ask other TuneTracker System™ users for their suggestions and ideas. TuneTracker™ technical support staff also monitor this forum.


    Talk to "Max!"

    Meet Max, the SuperBot. He's our new artificial intelligence robot that uses natural speech to converse with users and potential users, answer questions, etc. He's in training now, but start peppering him with questions. Every question will be given an answer, and in the future, he'll be a a rich resource everybody can enjoy and benefit from.


    LPFM links...

    For the low power stations who use our software, we are building up a support section especially for them, providing links to important resources of interest to low-power broadcasters. Visit our new LPFM Links page.


    TuneTracker System telephone support...

    TuneTracker owners all get a full month of excellent, comprehensive telephone support free, starting at the date of their purchase. When your month is over, you can take advantage of continued telephone support at a very reasonable rate of $75/month on month-to-month basis, $50/month on a yearly contract, or $35 per incident. Payment is made via credit card at the start of your support call, or if under contract, is auto-billed to your credit card each month.

      Paid Telephone Support - 920-273-0543

        Mon-Fri: 8 a.m. until 8 p.m. Central Time
        Sat: 8 a.m. until Noon Central Time
        Sun: 1 p.m. until 10 p.m. Central Time


    BeOS/ZETA installation assistance...

    Six-day-a-week telephone assistance in installing and using the Be Operating System is also available at a rate of $35.00 per-incident. Payment is made through PayPal, and super-fast.

    In the "additional comments" portion of the Paypal support form, please give your name and specify the nature of your question or issue. This will help us serve you more efficiently.

    2. Make Payment, then call 845-623-7242


    "One particularly good example of a powerful software package with excellent after-sales support is TuneTracker."

    Computer Music Magazine

       SIX DAYS A WEEK...    

    		     
  • Mon-Fri: 6 p.m. until 9 p.m. Central Time
  • Sat: 9 a.m. until 9 p.m. Central Time




    • Please note...

    • We know you expect to be treated cordially, courteously, and respectfully. We ask the same in return for our support personnel.

    • Between this web site and our pre-sales support line, we have gone to extremes to assure purchasers know exactly what TuneTracker does and how it does it. Therefore, purchasers are not issued refunds due to their lack of understanding about what they were buying, BeOS/ZETA compatibility issues, or a "change-of-mind."

    • We recommend people check their hardware for BeOS/ZETA compatibility if they plan to purchase TuneTracker software and install it on their existing machines rather than purchasing our pre-built system. We do not warrant that BeOS will work on your particular computer and we offer no refunds on that basis.

    • TuneTracker Systems is a Christian-owned company, and we do not wish to sell systems to stations that promote witchcraft, new age philosophy, or perversion. If that is your intention, please do not purchase our products or request support for them.
    • Support options are subject to change without notice.